FAQ

RVT FAQs

Frequently Asked Questions (FAQs) based on our services, business model, and tech stack

RVT FAQs

Frequently Asked Questions (FAQs) based on our services, business model, and tech stack

About RVT & Our Services

What does RVT do?

We deliver managed IT, cloud, cybersecurity, and supply chain solutions tailored to your business. What does that mean? It means our business is built around you, this isn’t just a tagline. We’re vendor agnostic, giving you unbiased advice and bespoke tech that fits your exact needs. We listen first, then deliver targeted, reliable solutions…on time and on budget.

We work with SMEs across sectors like tech, education, retail, and professional services .  but we don’t stop there. Whether you’re a growing startup, an established school, a nationwide retailer, or a specialist consultancy, we adapt our solutions to match your world. Our clients choose us because we understand the unique challenges each industry faces, and we make it our business to deliver IT, cloud, cybersecurity, and supply chain support that keeps you ahead.

We’re proudly London-based, but our reach goes far beyond the city. We support businesses up and down the UK, from local firms to multi-site organisations with teams spread nationwide. Wherever you’re based, you’ll get the same dedicated service, clear communication, and tailored solutions that put your business first. With RVT, location isn’t a barrier .  It’s just the starting point.

We’re not just another helpdesk or hardware reseller . We’re your proactive partner for growth. We combine hands-on IT support with a powerful tech shop for seamless procurement, so you get everything you need from one trusted team.

Our difference is in how we work: curiosity drives us to ask the right questions, openness means you always get honest, unbiased advice, and our tech know-how powers solutions that help your business grow, adapt, and stay secure. With RVT, you’re not buying a service .  you’re gaining a team that’s invested in your success.

We’re both .  Think of us as your IT partner and your on-demand tech supplier, all rolled into one. Not only do we deliver managed IT, cloud, cybersecurity, and supply chain services, but we also handle procurement from start to finish. Need laptops for a growing team? Upgrading servers? Looking for niche hardware or licensing? We source it, configure it, and make sure it works perfectly with the rest of your setup. One partner, one point of contact, zero headaches .  That’s the RVT difference.

We deliver managed IT, cloud, cybersecurity, and supply chain solutions tailored to your business. What does that mean? It means our business is built around you, this isn’t just a tagline. We’re vendor agnostic, giving you unbiased advice and bespoke tech that fits your exact needs. We listen first, then deliver targeted, reliable solutions…on time and on budget.

We work with SMEs across sectors like tech, education, retail, and professional services .  but we don’t stop there. Whether you’re a growing startup, an established school, a nationwide retailer, or a specialist consultancy, we adapt our solutions to match your world. Our clients choose us because we understand the unique challenges each industry faces, and we make it our business to deliver IT, cloud, cybersecurity, and supply chain support that keeps you ahead.

We’re proudly London-based, but our reach goes far beyond the city. We support businesses up and down the UK, from local firms to multi-site organisations with teams spread nationwide. Wherever you’re based, you’ll get the same dedicated service, clear communication, and tailored solutions that put your business first. With RVT, location isn’t a barrier .  It’s just the starting point.

We’re not just another helpdesk or hardware reseller . We’re your proactive partner for growth. We combine hands-on IT support with a powerful tech shop for seamless procurement, so you get everything you need from one trusted team.

Our difference is in how we work: curiosity drives us to ask the right questions, openness means you always get honest, unbiased advice, and our tech know-how powers solutions that help your business grow, adapt, and stay secure. With RVT, you’re not buying a service .  you’re gaining a team that’s invested in your success.

We’re both .  Think of us as your IT partner and your on-demand tech supplier, all rolled into one. Not only do we deliver managed IT, cloud, cybersecurity, and supply chain services, but we also handle procurement from start to finish. Need laptops for a growing team? Upgrading servers? Looking for niche hardware or licensing? We source it, configure it, and make sure it works perfectly with the rest of your setup. One partner, one point of contact, zero headaches .  That’s the RVT difference.

Managed IT Support

What’s included in your managed IT service plans?

Everything you need to keep your business running smoothly .Our managed IT service plans cover user support, networks, devices, cloud services, cybersecurity, and business continuity.

That means helpdesk support when you need it, proactive monitoring to catch issues before they happen, secure backups, and expert advice to keep your tech working for you, not against you. We tailor every plan to fit your business, so you only pay for what you really need . No cookie-cutter packages here.

Support shouldn’t be one-size-fits-all .  That’s why we tailor ours to suit you. If your business needs round-the-clock cover, we can build out-of-hours support into your plan to make sure you’re never left in the dark. From urgent helpdesk queries at midnight to proactive monitoring that runs while you sleep, we’ve got you covered. Just talk to us about what you need .  We’ll make it work.

Fast. Really fast .  Because we know downtime costs you money and peace of mind. Our response times are agreed upfront in your service plan, so you know exactly what to expect. From quick fixes to urgent emergencies, we jump on issues right away, keep you updated at every step, and don’t stop until it’s sorted. We pride ourselves on being reliable, responsive, and always just a call or click away when you need us most.

Absolutely . We’re built for today’s modern, flexible workforces. Whether your team’s fully remote, hybrid, or spread across multiple sites, we make sure everyone stays connected, secure, and productive.

From cloud solutions and remote device management to robust cybersecurity and user support wherever your people are, we keep your operations running smoothly. Your team gets the freedom to work from anywhere . And you get the peace of mind that RVT has it covered.

Yes . When remote help isn’t enough, we’ll be there in person. Some issues need hands-on attention, and when they do, our team can come to your site to get things back on track. Whether it’s installing new hardware, troubleshooting complex problems, or supporting a big office move, you’re never left to handle it alone. With RVT, you get the best of both worlds: fast remote support and boots on the ground when it really counts.

Everything you need to keep your business running smoothly .Our managed IT service plans cover user support, networks, devices, cloud services, cybersecurity, and business continuity.

That means helpdesk support when you need it, proactive monitoring to catch issues before they happen, secure backups, and expert advice to keep your tech working for you, not against you. We tailor every plan to fit your business, so you only pay for what you really need . No cookie-cutter packages here.

Support shouldn’t be one-size-fits-all .  That’s why we tailor ours to suit you. If your business needs round-the-clock cover, we can build out-of-hours support into your plan to make sure you’re never left in the dark. From urgent helpdesk queries at midnight to proactive monitoring that runs while you sleep, we’ve got you covered. Just talk to us about what you need .  We’ll make it work.

Fast. Really fast .  Because we know downtime costs you money and peace of mind. Our response times are agreed upfront in your service plan, so you know exactly what to expect. From quick fixes to urgent emergencies, we jump on issues right away, keep you updated at every step, and don’t stop until it’s sorted. We pride ourselves on being reliable, responsive, and always just a call or click away when you need us most.

Absolutely . We’re built for today’s modern, flexible workforces. Whether your team’s fully remote, hybrid, or spread across multiple sites, we make sure everyone stays connected, secure, and productive.

From cloud solutions and remote device management to robust cybersecurity and user support wherever your people are, we keep your operations running smoothly. Your team gets the freedom to work from anywhere . And you get the peace of mind that RVT has it covered.

Yes . When remote help isn’t enough, we’ll be there in person. Some issues need hands-on attention, and when they do, our team can come to your site to get things back on track. Whether it’s installing new hardware, troubleshooting complex problems, or supporting a big office move, you’re never left to handle it alone. With RVT, you get the best of both worlds: fast remote support and boots on the ground when it really counts.


Cloud Services

Which cloud platforms do you support. Google, Microsoft, AWS?

Whether you prefer a single platform or a hybrid approach, RVT’s vendor‑agnostic philosophy ensures you get unbiased advice and a bespoke solution that fits your exact needs. We architect, migrate, secure, and optimise across Azure, AWS, and Google Cloud. empowering your business to thrive in the cloud era.

Microsoft Azure – As a trusted Microsoft partner, RVT delivers end-to-end Azure services. from IaaS and PaaS migrations to ongoing management and optimisation. tailored to your environment and goals 

Amazon Web Services (AWS) – RVT helps you harness AWS’s agility, robust security, and scalability. We design, deploy, and manage AWS-based solutions to align seamlessly with your business needs 

Google Cloud Platform – Our expertise extends to Google Cloud, assisting with everything from data analytics and ML to modern app development and infrastructure deployment

Absolutely, planning, migration, and ongoing support included.

Yes. we’ll keep your data safe and your business running.

We apply best practices with multi-layered cloud security.

Whether you prefer a single platform or a hybrid approach, RVT’s vendor‑agnostic philosophy ensures you get unbiased advice and a bespoke solution that fits your exact needs. We architect, migrate, secure, and optimise across Azure, AWS, and Google Cloud. empowering your business to thrive in the cloud era.

Microsoft Azure – As a trusted Microsoft partner, RVT delivers end-to-end Azure services. from IaaS and PaaS migrations to ongoing management and optimisation. tailored to your environment and goals 

Amazon Web Services (AWS) – RVT helps you harness AWS’s agility, robust security, and scalability. We design, deploy, and manage AWS-based solutions to align seamlessly with your business needs 

Google Cloud Platform – Our expertise extends to Google Cloud, assisting with everything from data analytics and ML to modern app development and infrastructure deployment

Absolutely, planning, migration, and ongoing support included.

Yes. we’ll keep your data safe and your business running.

We apply best practices with multi-layered cloud security.

Cybersecurity

What cybersecurity services do you offer?

We offer comprehensive cybersecurity services designed to protect every layer of your business. That includes endpoint protection to secure your devices, email security to stop phishing and malware in their tracks, and real-time threat detection to catch risks before they become problems. We also help you navigate complex compliance requirements, so you’re always audit-ready and aligned with industry regulations. Our approach is proactive, not reactive. built around your unique risks, infrastructure, and goals. You get protection that’s tailored, tested, and always evolving to meet tomorrow’s threats.

Need more details

We use robust MDM and antivirus tools to keep devices secure.

Yes. 24/7 monitoring and real-time alerts come as standard.

We offer comprehensive cybersecurity services designed to protect every layer of your business. That includes endpoint protection to secure your devices, email security to stop phishing and malware in their tracks, and real-time threat detection to catch risks before they become problems. We also help you navigate complex compliance requirements, so you’re always audit-ready and aligned with industry regulations. Our approach is proactive, not reactive. built around your unique risks, infrastructure, and goals. You get protection that’s tailored, tested, and always evolving to meet tomorrow’s threats.

Need more details

We use robust MDM and antivirus tools to keep devices secure.

Yes. 24/7 monitoring and real-time alerts come as standard.


Procurement & Technology Sales

How does the RVT Shop work?

Log in, browse live stock and pricing, and order tech quickly.

Yes. Please ask us about tailored rates for your business.

You can. Our platform updates stock and pricing in real time.

We do. from laptops to Microsoft 365, all in one place.

Yes, we know you value having someone here to talk to and help you but for those moments when you just need a quick product serial number, proof of delivery note or to download an old invoice, our self-serve account management dashboards and reporting allow for 24/7 access to any account information you may need.

Log in, browse live stock and pricing, and order tech quickly.

Yes. Please ask us about tailored rates for your business.

You can. Our platform updates stock and pricing in real time.

We do. from laptops to Microsoft 365, all in one place.

Yes, we know you value having someone here to talk to and help you but for those moments when you just need a quick product serial number, proof of delivery note or to download an old invoice, our self-serve account management dashboards and reporting allow for 24/7 access to any account information you may need.

General & Commercial

What are your SLAs (Service Level Agreements)?

We offer clear response and resolution targets. ask for the SLA doc.

Drop us a line. we’ll take care of the rest.

Of course. just let us know what you’re looking for and check out our online customer success stories

Yes. We support the education and public service sectors too.

Typically we would set a credit limit on your account and work with you on account terms like NET 30, 60 90 etc but if you prefer, we can transact using company cards.

We offer clear response and resolution targets. ask for the SLA doc.

Drop us a line. we’ll take care of the rest.

Of course. just let us know what you’re looking for and check out our online customer success stories

Yes. We support the education and public service sectors too.

Typically we would set a credit limit on your account and work with you on account terms like NET 30, 60 90 etc but if you prefer, we can transact using company cards.


Partnerships & Support Models

Do you partner with vendors like Google, Microsoft, Samsung, etc.?

Yes. we’re official partners with leading tech brands.

We do. let’s discuss how we can work together.

Absolutely. support that grows with you.

We make it simple, just complete the online form and we’ll create your account in minutes so you are up and running and placing those priority orders for next day delivery.

We’re flexible. let’s build something that works for you.

Yes. we’re official partners with leading tech brands.

We do. let’s discuss how we can work together.

Absolutely. support that grows with you.

We make it simple, just complete the online form and we’ll create your account in minutes so you are up and running and placing those priority orders for next day delivery.

We’re flexible. let’s build something that works for you.